Addressing the Rise and Fall of Health Care Consumerism Through Technology

Accompanied by the high-deductible health plans and cost sharing models, consumerism has been steadily on the rise in the healthcare industry. Hospitals that are able to successfully handle these challenges may be in a better position to stay financially viable in a period when competitive pricing and patient satisfaction can make or break a hospital’s …

Are Your Customers About To Dump You?

I have had the same mobile (cell phone) company in the UK for around 25 years. However, I am about to leave them—and they don’t know it. With my imminent departure on the horizon, I wondered how do organizations avoid customer defection? It turns out that customers usually indicate they are going to leave, and …